Account Deletion

You can request deletion of your Learn with Odi account and associated personal data without contacting support. This page explains how to submit a request, what happens next, and what data is removed or retained.

1. Delete your account in the mobile app

If you use the Learn with Odi mobile app, you can request account deletion directly:

1. Sign in to the app.
2. Open your Profile (tap your avatar in the top navigation).
3. Scroll to the bottom and tap Delete Account.
4. Confirm by tapping Request Delete.

Your request is recorded immediately. The button will show Delete Requested once submitted.

2. What happens after you request deletion

• Your account is flagged for deletion and your school or organization is notified.
• An authorized administrator reviews and completes the deletion process.
• You may continue to sign in until deletion is processed, but your request cannot be cancelled through the app once submitted.

3. Data that is deleted

When your account is deleted, we remove or anonymize:

• Account credentials and profile information
• Learning progress, assignments, and activity tied to your account
• Push notification tokens and app-specific preferences
• Support messages associated with your account

4. Data that may be retained

Your school or organization may retain certain educational records as required by their policies, contracts, or applicable law (for example, graded work or attendance records). Macenta Publishing & Digital Solutions may also retain minimal logs needed for security, fraud prevention, or legal compliance for a limited period.

5. Processing timeline

Account deletion requests are typically processed within 30 days of school or administrator confirmation. If you have not heard back after 30 days, contact us using the email below.

6. Cannot access the app?

If you cannot sign in or use the in-app deletion option, email destek@macenta.com.trwith the subject line "Account deletion request" and include the email address associated with your account. We will verify your identity and process your request.

7. Related information

For broader information about how we handle personal data, see our Privacy Policy and GDPR notice.